Try a different port on your computer if available.Ĩ. Unplug and then replug the USB cable on both ends. If you don't see the installation window, then your computer doesn't recognize your machine. Wait for the installation to complete and then go to step 8. The drivers for your machine are built into the Windows operating system and should install automatically.
You should see a window that states 'Installing Device'.
The cable may fit in another port, but will not work.ħ. If your machine has more than one port, make sure that the cable is connected to the USB port and not another port such as a network port, line jack or EXT jack. Other cable configurations may work, but communication loss may occur. We recommend using a type A/B 1.1 or later USB cable that is no longer than 6 feet. Remove any docking stations, USB hubs, or extension cables. Disconnect and then reconnect the USB cable directly from your computer to your machine. You will receive a warning about uninstalling the device. If the driver is not listed, go to step 6.Į. Right-click on the Brother scanner and then left-click Uninstall. Click the triangle in front of Imaging devices to expand the list.ĭ. Right-click on the screen or start button, and then left-click Device Manager. Move your mouse to the lower left corner of the screen.ī.
